Desktop Support Engineer -– 100% Onsite Role

Tata Consultancy Services

Leiston, UK/Manchester, United Kingdom

Salary : 15,500 - 19000

JOB DESCRIPTION

 

Client Name: 
Job Title: Desktop Support Engineer -– 100% Onsite Role
Location: Leiston, UK/Manchester
Department/Practice: IT Infrastructure
Job Purpose and primary objectives: Desktop Support Engineer – Providing Technical assistance to users. Installation, Upgrade and troubleshoot any hardware and software systems, register settings update
Key responsibilities (please specify if the position is an individual one or part of a team):         
  • Win-10 Desktop and Laptop Build – Refurbishment, OS Installation, Application installation via Azure AD.
  • Providing support for Desktop/Laptop in MMD infrastructure
  • CMDB Management
  • Providing Desktop Support and addressing tickets for WIN-10/11 Deployment related issues and requests.
  • Hand hold customer in installation of any applications, 1st Level of support
  • Troubleshooting and resolving users’ desktop/laptop/tablets/phone issues remotely
  • Identification, troubleshooting and resolution of various services running on Windows-10/11 Operating system
  • Management of End to End Infrastructure from Windows 10/11 Devices, Core Applications and management of these devices using the in-place backend infrastructure
  • 1st Line Network Support
  • User Account Creation and Support
  • Microsoft Exchange Support
  • Printer Support
  • Device Management via Intune Portal
  • Antivirus Management
  • Windows 10/11 Patch Deployment
  • Creation and support of Meeting Rooms
  • Providing support for operating systems including performance monitoring, operations planning, troubleshooting and preventative maintenance.
  • Troubleshooting O365 related issues
  • Should work effectively with relevant teams to investigate and resolve technical issues, and communicate progress with stakeholders across the business.
  • Participate in BAU Operational support and Projects delivery work as instructed by the Line Manager.
  • Maintain up to date system installation and configuration documentation, as well as related processes and procedures.
  • Perform periodic audit and determine the operating effectiveness of the information security controls
  • Physically moving the devices from build location to users desk and set up OR dispatch area of courier the devices to users home/other offices.
  • Help creating technical documentation, reporting and manuals
  • Unpacking and Repackaging of Laptop/Desktop Delivery and putting shipping label for delivery at users home/another office
  • Ready to travel across multiple locations within UK based on project requirement.
  • Supervisory / Managerial responsibilities (please specify if the position will have persons reporting to it):          

 

 

  • Not Applicable
  • Other responsibilities – Budgets, targets, equipment  etc (please specify):
  • Not Applicable
Key Skills/Knowledge:
  • Supporting WIN-7 and WIN-10 Onsite and Remote
  • Through knowledge on Supporting and Troubleshooting WIN-10 Laptop and Desktop, Tablets and HHUs
  • Extensive knowledge of Desktop and Laptop Hardware and Software Management
  • Hand-on experience with Windows, Tablets Device configuration and troubleshooting
  • Working knowledge of O365 Products and Services
  • Knowledge on Device Security and Antivirus Programs
  • Should have ability to perform remote troubleshooting and guiding the users
  • Should have good customer-oriented attitude 
  • Require good problem-solving skills
  • Should have excellent communication skills
  • Powershell Scripting knowledge 
  • Windows registery changes/update
  • Extensive knowledge of Desktop hardware installation and setup
Experience required:
  • Proven experience in Desktop Site and Remote Support Role
  • Extensive knowledge of Desktop and Laptop Hardware and Software Management
  • Hand-on experience with Windows, Tablets Device configuration and troubleshooting
  • Working knowledge of O365 Products and Services
  • Knowledge on Device Security and Antivirus Programs
  • Should have ability to perform remote troubleshooting and guiding the users
  • Should have good customer-oriented attitude 
  • Require good problem solving skills
  • Should have excellent communication skills
  • Extensive knowledge of Desktop hardware installation and setup
No of FTE (Resource Count)2
Special working conditions (travel, on call etc):
  • This is 100% onsite role (candidate should be ready to work from office location every day)
  • Candidate should have UK Full Driving License as the candidate is required to travel to multiple customer site in/near location to support users as per requirement (approx. within 25 miles range) – there is a Site vehicle available onsite which will be provided to technician to use and travel within the required location.
  • Candidate should be SC Cleared (Mandatory)
  • Should be ready to work in out of hours (based on project requirement)