Job Title: Technical Architect (Wintel, Azure, O365 and EUC)
Location: Gloucester/Warrington
Department/Practice: IT Infrastructure

Job Purpose and primary
objectives:

 Managing major O365 application (e.g.Exchange online, Team,
SharePoint online) and have experience in solution designing.
 Should manage large O365 transformational programmes along
with hybrid configuration and Identity and access management
 The role is to work along with customer, understand their
business/technical requirement and design O365 solutions which is
best suited for the environment
 Managing O365 SME role and will be responsible for delivering
O365 solutions
 Should have experience is Agile way of working/project delivery,
writing stories in JIRA
 Should own the O365 Architecture responsibility (end to end),
Designing complex O365 solution, managing transformational
programs and maintaining quality design standard
 Should have thorough working knowledge of the entire O365 stack
and use cases
 Own end to end ownership of resolving technical challenges for
O365 Stream and should be point of contact for any escalation
 Thorough understanding and working experience of Azure and
Cloud technologies.
 Monitoring system performance of all O365 services
 Troubleshoot O365 related issues, managing request and incident
tickets, user co-ordination (based on project requirement)
 Creating powershell/VB scripting to automate repetitive tasks
 Regularly conducting the health check of the environment, part of
audit and providing gap analysis report
 Should ready to work in shifts and out of hours (based on project
requirement)
 Handling severity incident, availability for on-call (on ROTA basis)
 Responsible for the quality of all technical deliverables produced by
the team
 Assist with and own designs, including writing, amending, reviewing
and publishing
 Excellent Proposal/SoW writing skills
 Negotiations and excellent communication skills
 Windows 10 quality and Feature update management.
 Hands on experience with Desktop Analytics
 Up to date with Microsoft and NCSC best practices and guidance
 Setup computers and install software for various applications and
programs
 Create Design/PDD/TAD for Enterprise architecture Solution.
 The successful candidate will require an aptitude for working with
other infrastructure Architects along with Support teams to Design
and Implement technical solution in the customer environment. To
be able to independently execute design and execute projects
Key responsibilities (please specify  The Microsoft 365 Architect will utilize expert level experience and

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if the position is an individual one or
part of a team):

knowledge of Microsoft 365 architecture
 Design and Solution the Wintel Server environment, Should have
done the enterprise architecture solution
 Best practice recommendations combined with a strong current
and deep experience on core M365 services
 Technical experience in Microsoft Office 365; Microsoft Core
Infrastructure Exchange Online, Teams, Microsoft Office
SharePoint Server, Active Directory, Azure cloud Identity, AD
Connect, ADFS, Security and Compliance, DLP, Azure
Information and Threat protection, Intune and Microsoft Managed
Desktops to assist customers with the design, development and
deployment of M365 solutions.
 A good understanding and exposure to Microsoft enterprise
services frameworks and practices
 The role must have strong leadership skills and the ability to
professionally represent environment challenges, Good
understanding of competitive technologies to properly assess
feasibility to integrate with customer solutions and understanding
of Agile life-cycle
 Facilitate and lead client configuration planning meetings and
articulate pros & cons of design/architecture decision across a
wide spectrum of factors
 Establish reputation as subject matter expert in M365 technology
areas
 Experience with PowerShell
 Should be Core O365 Solution Architect and have high
experience in solution designing.
 Experience in Migration of Exchange to O365 Migration
 Experience in managing large O365 transformational programmes
along with hybrid configuration and Identity and access
management
 Should have excellent communication skills, the role is to work
along with customer, understand their business/technical
requirement and design O365 solutions which is best suited for
the environment
 Hands-on migration experience of Exchange On-premises to
Office 365 Azure-hosted solution.
 Configure tools for monitoring and use them to proactively identify
issues within email & messaging systems.
 Should be well versed in creating issue documentation and
technical FAQs
 Implementation and migration of Exchange Archiving and
Journaling
 Experience in architecting significant infrastructure and Azure
cloud solutions
 Proven working and design experience on latest Microsoft 365
Technologies Like Exchange Online, Teams, MS defender,
Endpoint Manager (Intune /Autopilot) and Azure Virtual Desktop,
Privileged Access Management (PAM), Digital Workspace skills
also beneficial.
 Excellent client / customer relationship management skills at the
executive level
 Good overall understanding of IT infrastructure design, IT
operations and Experience in developing High Level and Low-
Level Designs to meet Customer requirements
 Expertise in multiple Operating Systems across many modern

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platforms (Windows 10, Android, IOS, macOS) and associated
management tools,
 Design for system and operations reliability, HA, DR, backup,
recovery as well as performance efficiency
 Leading technical workshops, decision meetings, collaborative
sessions, and deliver executive briefings related to the project.
 Hands on Experience in Managing Core Infrastructure Like
VMware, Active Directory, MacAfee, Symantec, DNS, WINS.
 Strong understanding Hybrid Cloud environment, Security and
Compliance
 Good Knowledge on Windows 2016, Windows 2019 Server
Operating Systems
 Provide guidance based on best practices through projects
lifecycle and/or plan, manage migrations and implementations of
cloud architecture, including hands-on deep dive when required.
 Leading the teams during Major Incidents and provide
recommendations on fastest path to the major incident recovery
or supporting technical delivery teams with root cause analysis for
Major Incidents
 Experience of working on both SAFE / AGILE project delivery

-
Supervisory / Managerial
responsibilities (please specify if
the position will have persons
reporting to it):

Not Applicable

- Other responsibilities – Budgets,
targets, equipment etc (please
specify):

Not Applicable

Key Skills/Knowledge/Experience
Required:

 The Microsoft 365 Architect will utilize expert level experience and
knowledge of Microsoft 365 architecture
 Should be Core O365 Solution Architect and have high
experience in solution designing.
 Best practice recommendations combined with a strong current
and deep experience on core M365 services
 Technical experience in Microsoft Office 365; Microsoft Core
Infrastructure Exchange Online, Teams, Microsoft Office
SharePoint Server, Active Directory, Azure cloud Identity, AD
Connect, ADFS, Security and Compliance, DLP, Azure
Information and Threat protection, Intune and Microsoft Managed
Desktops to assist customers with the design, development and
deployment of M365 solutions.
 A good understanding and exposure to Microsoft enterprise
services frameworks and practices
 The role must have strong leadership skills and the ability to
professionally represent environment challenges, Good
understanding of competitive technologies to properly assess
feasibility to integrate with customer solutions and understanding
of Agile life-cycle
 Facilitate and lead client configuration planning meetings and
articulate pros & cons of design/architecture decision across a
wide spectrum of factors
 Establish reputation as subject matter expert in M365 technology
areas
 Experience with PowerShell
 Excellent Windows10 experience including Security and Servicing

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 Knowledge and experience working with AD 2008 (and above),
Group policies, SCCM, PowerShell, Bitlocker, TPM and MDT
 MCSE/MCSA/MCP qualification preferred.
 Certification and Experienced Architecture
 Full end to end Deployment lifecycle management
 Full understanding and management of T-minus process and
go/no go checklists
 Microsoft Desktop Optimisation Pack (MDOP) – App-V, UE-V and
MBAM

Additional remarks (if any):  UK Should be ready to work out of hours (based on project requirement) –

if required
 Pre-onboarding formalities to be completed before the start date (ID
creation and vetting validation). For vetting associate must come to
Customer office in Gloucester

Person Specification:
I.e. Negotiating, client facing,
communication, assertive, team
leading/team member skills,
supportive.

INFORMING
 Provides the information people need to know to do their jobs and to
feel good about being part of the team, unit, and/or the organization.
Is able to provide informative and quantifiable information so that
accurate decision making can be taken in a timely manner.
PROBLEM SOLVING
 Uses rigorous logic and methods to solve difficult problems with
effective solutions and probes all fruitful sources for answers. Can
see hidden problems and is excellent at detailed analysis by looking
beyond the obvious and doesn’t stop at the first answer.
TECHNICAL LEARNING
 Able to learn new skills quickly and is adept at learning new industry
skills and competencies via various methods, including research
and attendance at technical courses and seminars etc.
KEY RELATIONSHIPS & CONTACTS
With Client
 Establish and maintain excellent relationship with customer
stakeholders and develop processes to improve efficiency and
effectiveness for the client as an on-going basis.
 With Line Manager / Senior Stakeholders
 Maintain regular contact with Line Manager / Senior Stakeholders to
update and appraise them on critical business issues and data
points.
With Offshore Teams
 Maintain regular contact with required Offshore teams as and when
required to update them on current issues and decisions, seeking
support for issues that affect the success of the contracts on-going
deliverables as and when required.
With Peers
 Develop and maintain positive relationships with other business
partners, both internal and external, ensuring best practice advice is
shared and maximum efficiency achieved.
With Others
 Effectively and professionally, communicate regularly with all
functional teams and other parts of the company as required in the
proper performance of such duties by regularly sharing information
and building positive relationships to help achieve business goals
and objectives within the account. Building positive relationships
with external contacts to maximize efficiency and to always
represent the business in a professional manner.