JD Below:

Project Overview

Client has a requirement to onboard a DDI consultant for a 12 month contract to upgrade various components within our internal DDI estate to the latest supported versions as part of wider DDI evergreening project.

The project scope includes, but not limited to, upgrading DNS from 6.3 to 6.4, upgrading the operating system from RHEL to Rocky Linux v9 and upgrading DHCP from v6 to v7 across our Cygna VitalQIP & AMM estate.

The following high level responsibilities of the consultant, are as follows:

The consultant’s responsibilities include the planning, scheduling of changes using ServiceNow and the implementation of upgrades both within core working hours and outside of core hours.

Where a change is implemented outside of core working hours, the consultant can take lieu time on a like for like basis. e.g. 1 hour worked = 1 hour in lieu. There is no overtime payable as part of the project.

The consultant is expected to complete a minimum of 8 changes in month 1 followed by a minimum of 3 changes per week until the end of the contracted period. Exceptions will apply where HSBC has imposed Service Protection periods limiting the ability to execute changes.

The consultant is expected to work using agile methodologies, attending daily stand-up meetings, sprint planning, sprint review & retrospectives and participate in backlog refinements.

The consultant is expected to have an expert understanding of DNS & DHCP and have the ability to assess risks including downstream user or service impact and to manage these risks as part of change planning & post change verification.

The consultant must utilize HSBC’s standard Method of Procedures (MOP’s) for change implementation on all changes.

Acceptance Criteria

• Deliverables must be completed in accordance with the specifications outlined in the SOW
• All deliverables must meet the agreed-upon quality standards and performance criteria
• Documentation accompanying each deliverable/change must be comprehensive, clear, and in accordance with the formatting guidelines provided.
• The deliverables must comply with all relevant industry standards and regulations.
• The deliverables must meet the performance metrics outlined in the SOW, including frequency of delivery.

1. Expertise in DNS and DHCP:

• Deep understanding of DNS and DHCP protocols, including configuration, management, and troubleshooting.
• Experience with upgrading DNS from version 6.3 to 6.4 and DHCP from version 6 to 7.

1. Operating System Proficiency:

• Strong knowledge of Red Hat Enterprise Linux (RHEL) and Rocky Linux v9, including installation, configuration, and administration

1. DDI Solutions:

• Familiarity with Cygna VitalQIP and AMM estate for managing DNS, DHCP, and IP address management (IPAM).

1. Change Management:

• Experience with planning, scheduling, and implementing changes using ServiceNow or similar IT service management tools.
• Ability to assess and manage risks associated with changes, including downstream user or service impact.

1. Agile Methodologies:

• Proficiency in agile practices, including participation in daily stand-ups, sprint planning, sprint reviews, retrospectives, and backlog refinements.

1. Documentation and Compliance:

• Ability to create comprehensive and clear documentation for each deliverable/change, adhering to formatting guidelines and industry standards.
• Ensuring all deliverables meet quality standards, performance criteria, and compliance with relevant regulations.

1. Communication and Collaboration:

• Strong communication skills to effectively collaborate with team members and stakeholders.
• Ability to work both within core working hours and outside of core hours as needed, with the flexibility to take lieu time.