Job Title/ Role: Solution Architect – AMS (Application Maintenance and Support)

SBU/SL :Wipro Enterprise Futuring / Enterprise Apps 

Job Summary:

AMS Solution Architect is required to build solutions for various opportunities for our customers spanning businesses such as Finance, Retail, Energy, Insurance, Manufacturing, etc and cross geographies - Americas, Europe and APMEA. Engagements may range from small, mid and large critical programs for all Business Unit’s. As a consultant/architect, you are responsible building solutions and processes for customer’s requirements across the Cloud and Digital platforms.You are responsible for End-to-end management of the deal pursuit process from qualification to closure including solution strategy & design, estimation and commercial modelling, solution presentations, pricing, and contract negotiations.

Roles and Responsibilities:

This role would be responsible for end-to-end ownership of large deals from qualification to closure. (This is not Bid manager role)

• Understand customer's business requirements and create appropriate value proposition using Wipro offerings across service lines to drive the RFx response.
• Expert in Application Maintenance and Support (AMS) proposals including estimations and levers for cost optimization.
• Proficient knowledge of ticket analysis, various operating models, team structure, SLAs/KPIs , SOWs and governance.
• Well versed with automation and operational transformation for both AMS and AD.
• Good knowledge of AMS trends like DevOps, SRE concepts.
• Design ownership of end to end solution to develop the solution blueprint including transformation roadmap.
• Front end solution defense discussions with customer and drive the offshore customer visits as a part of deal pursuit.
• Coordinate with multiple stake holders of the RFP’s like other applicable practices (eg. Infra), sales and delivery teams.
• Collaborate with Subject Matter Experts as required for Solution requirements.
• Prepare Bid Response / Proposals
• Hands on experience of creating good slide pack and well written word documents
• Integrate solution spanning across multiple service lines / technologies to bring in uniformity and consistency
• Continuously work on deal differentiators and strategies that will help the team in increasing the win ratio and prepare specific silver bullets against key competitors.
• Make presentations to customer and internal stakeholders on the solution
• Closely work with Sales team and focus on the targets
• Effective Sales / Presales handover in the event of Order
• Readiness to Travel
  
   

Experience Required

• Minimum 10 years of IT industry experience building solutions for Application Maintenance and Support (AMS) RFPs/RFIs.
• Min 5 year’s experienceacross Pre-Sales, AMS solutions, Consulting, Program Management roles with sufficient Global exposure
• Min 3 years of experience in digital and cloud transformation opportunities / programs
• Orals /Solution defence / Customer presentation experience is must
• Good knowledge about AI/ ML, and embedding the same in value proposition
• Cross industry, functional and domain experience cutting across geographies is preferred

Role Demands

• Excellence in strategic and analytical problem solving   
  Excellence in Business analysis to address customer problems, quick analytical thinking, and able to have focused energy in transforming the requirements into solutions. 
• Outstanding leadership and communication skills           
  Polished verbal and written communication style. Ability to confidently build a strong rapport with project teams and the customer teams. Good networking skills to work across different multi-cultural teams towards focused goal. Comfortable in interacting with and presenting to executives and senior business leaders.
• Personal Drive  
  Entrepreneurial drive with a can-do attitude, a strong desire to learn and shape your own career path.      Commitment to making a positive lasting client impact.
• Self-Guided Attitude     
  The ability to succeed in a professional environment where client and project direction is not always well defined.  Qualified candidates will understand how to produce results when working in challenging client environments and/or new business areas.

Candidates must thrive in a dynamic and rapidly growing environment and IT.  Those hired will join a successful team with a broad and deep range of experience across business and technology solution areas.