Tata Communications is a global digital ecosystem enabler. We empower enterprises’ hyperconnected ecosystems through a digital fabric, underpinned by cloud, mobility, Internet of Things (IoT), collaboration, security, and network services.
As the trusted global CommTech partner for enterprises, a digital fabric of secure, connected digital experiences helps businesses deliver personalised experiences across sectors – be it airlines, shipping, financial services, hospitality, manufacturing, automotive, energy and more. As part of the Tata Group, leading with trust, we enable the digital transformation of enterprises in more than 190 countries and territories.
We serve over 7,000 customers globally that represent 300 of the Fortune 500 companies.
Our global network carries a thirdof the world’s internet routes.
We connect businesses to 80% of the world’s leading hyperscalers and SaaS providers.
‘Leader’ for the tenth consecutive year in the 2023 Gartner® Magic Quadrant™ for Network Services (Global)
More than 13,000 employees globally
Certified Great Place to Work ® in America, Canada, Greater China, India, UK, Hong Kong & Singapore
We own more than 710,000km of subsea fibre (that’s more than 17 times around the equator!)
We own more than 210,000 km of terrestrial fibre.
24% of the world’s internet routes are on Tata Communications’ network.
7,600 petabytes of internet traffic travels over Tata Communications’ internet each month
We carry 53 billion minutes of wholesale voice traffic annually.
We are the official F1 Connectivity provider – powering millions of users on Formula1.com)
Tata Communications Office Locations on the East Coast Locations in USA such as, Matawan, NJ - Tribeca, NY -• Reston, VA - Atlanta, GA
Reports to
(Associate Director)
Team
Engineering
Purpose of your Role
As a Senior Devops, you’ll play a pivotal role in enhancing the reliability, scalability, and efficiency of our Intelligent Interactions platform along with curating the pipeline to maximize developer productivity and execute smooth deployments. Specifically, you'll be working on the innovation edge of our product portfolio, namely Workflow engine, the core product of our Intelligent Interactions initiative. You’ll collaborate with our engineering teams to architect, design, and implement solutions that ensure the availability and stability of the platform, considering the critical aspect of constant recovery in a Kubernetes based environment.
You will be working amidst a set of existing products and infrastructures, however within the teams the expectation is that of a startup - fast paced and individual initiative oriented. You will be expected to be responsible for your work and bring forth insights and proposals to constantly improve our services.
You will be accountable for
(Key Responsibilities)
Develop: Develop (think infrastructure as code) robust, scalable, and secure infrastructure architecture on AWS, focusing on a Kubernetes-based environment, that is tailored to a messaging product.
Architect for scalability: Architect infrastructure that can scale according to our applications (horizontal scalability in a Kubernetes infrastructure modeled to reflect the application design), planning for both current requirements and future growth, with a deep understanding of the challenges in managing large-scale distributed systems with real time requirements and low latencies (voice, WebSocket product).
Constant Recovery: Design and implement systems designed for near stateless operation with services expected to be ephemeral along with support for DR and multi-region deployments.
Monitoring and Performance: Implement monitoring, logging, and alerting tools to identify and address issues proactively. Analyze system performance, identifying bottlenecks and optimizing for peak performance. Understand enough of the software to be able to support developers in engineering services that are optimized for the available infrastructure and vice versa.
Automation and Tooling: Develop and implement CI/CD pipelines, automation scripts, and infrastructure as code (IaC) to streamline deployment and management processes.
Incident Management: Lead incident response and post-mortems, driving continuous improvement in reliability and availability, including on-call rotation.
Collaboration: Work closely with development, QA, and product teams to enhance the reliability and performance of the platform.
Experience & Qualification
5+ years of experience in Site Reliability Engineering, DevOps, or similar roles matured over at least 2 different companies
In-depth experience with AWS services, Kubernetes and linux systems.
Proven experience designing and implementing large-scale, highly available, and fault-tolerant systems.
Demonstrable experience managing Java based applications, ideally with spring boot framework
Extensive experience managing and scaling Kafka clusters
Extensive demonstrable experience with Jenkins CI/CD pipelines
Deep understanding of scalability issues and solutions in distributed environments.
Advanced knowledge of infrastructure automation tools (Terraform, Ansible, etc.).
Experience with search and log analytics tools (Graylog, Elasticsearch, Kibana), enhancing our capability to monitor, analyze, and optimize system performance.
Proficiency in scripting languages (Python, Bash, etc.).
Leadership Behaviours & Capabilities
Excellent problem-solving skills and ability to make and explain trade offs
Strong communication skills, especially in writing, and ability to work in a team-oriented, collaborative environment.
A self-starter attitude with experience in a fast-paced, startup-like environment.
More Information about us
What is Tata Communications’ purpose?
Digital technology is empowerment. It is expression. And it is equalising. Its scale and speed touch all parts of our lives – everyone, everywhere, every day. Technology has created a platform of limitless opportunity. But for businesses to fully capitalise on the growth opportunities in store, they must undergo complete and fundamental transformation. They must become truly digital. Tata Communications exists to facilitate that transformation for positive change – for everyone
What does Tata Communications do?
We create and curate robust ecosystems, open infrastructure, and future-proofed platforms to transform complex services into simple solutions that work for our customers and partners on their digital transformation journey. Underpinning everything we do is our global network – the world’s largest and most sophisticated, wholly owned subsea fibre cable network. Today, over 30% of the world’s Internet routes travel over our network, and we are the only Tier-1 provider in the top five by routes in five continents across the globe
What is the corporate history of Tata Communications Limited?
Tata Communications Limited (hereinafter referred as Tata Communications) is the new name of VSNL, which as of January 28, 2008. Prior to this Tata Communications has a history of more than 135 years in handling the international telecommunications needs of the country.
Tata Communications (as VSNL) was incorporated on March 19, 1986, under the Indian Companies Act, 1956 to take over the activities of the erstwhile Overseas Communication Services (OCS). In February 2002, the Government of India, as per their disinvestments plan, sold 25% of their holding in the company to the strategic partner. Consequently, the company was taken over under the administrative control of TATA. It is under the management of TATAs – India’s best-known industrial house – that Tata Communications is now charting its future course.
Prior to this, The Eastern Telegraph Co. (ETC) of 1872 and the Indian Radio Telegraph Co. (IRT) of 1927 merged to form the Indian Radio and Cable Communications Co. (IRCC) in 1932. The Government of India took over the IRCC, giving birth to the Overseas Communications Service (OCS), a Government Department.
About Tata group
The TATA group founded by Jamsedji Tata in 1868, the Tata group is a global enterprise, headquartered in India, comprising 30 companies across ten verticals. The group operates in more than 100 countries across six continents, with a mission ‘To improve the quality of life of the communities we serve globally, through long-term stakeholder value creation based on Leadership with Trust’. Tata Sons is the principal investment holding company and promoter of Tata companies. Sixty-six percent of the equity share capital of Tata Sons is held by philanthropic trusts, which support education, health, livelihood generation and art and culture. In 2018-19, the revenue of Tata companies, taken together, was USD 113.0 billion (INR 792,710 crore). These companies collectively employ over 720,000 people. Each Tata company or enterprise operates independently under the guidance and supervision of its own board of directors. There are 28 publicly listed Tata enterprises with a combined market capitalisation of about USD 160 billion (INR 11,09,809 crore) as on March 31, 2019. Companies include Tata Consultancy Services, Tata Motors, Tata Steel, Tata Chemicals, Tata Consumer Products, Titan, Tata Capital, Tata Power, Tata Advanced Systems, Indian Hotels and Tata Communications.