Experience in IT solution architecture and understanding of enterprise architecture.

• Good understanding of ServiceNow platform and capabilities.

• Strong understanding of ITIL processes.

• Strong proficiency with scripting in the ServiceNow platform using JavaScript: Business Rules, Script Includes, Client Scripts, UI Actions, UI Pages, Angular JS, Jelly and other ServiceNow supported technologies.

• Must have ITSM hands on experience.

• Exceptional problem-solving capability and ability to think strategically.

• Able to design and implement the Service Management solutions.

• Good understanding of ServiceNow tool best practices. 

• Expert knowledge of the ServiceNow CMDB, and Common Services Data Model, Asset management.

• Strong experience in customer facing Service Catalog items.

• Good to have proficiency in SPM, IRM Capabilities.

• Experience in SOAP, REST API integrations.

• Proven consulting experience as a key technical resource leading the development of ITSM, SPM solutions in client environments.

• Good to have ServiceNow SPM Products; PPM, Demand Management, Resource Management, Timecard Management, Agile, SAFe, APM, Financial Management.

• Knowledge of industry and domain frameworks leveraged for ITSM, SPM, ITAM, IRM. 

• Experience with key technologies relevant to ServiceNow integration solutions including Web Services, LDAP, JDBC, ODBC, SOAP, REST, SCP, FTPS .etc. and security gateways.

• Ability to listen, interpret, strategize and consult on complex business processes and technical concepts.

• Demonstrated ability to influence and consult with clients, translating technical strategies to business outcomes and business outcomes to technical strategies.

• Excellent interpersonal skills, customer centric attitude, and situational awareness

• Outstanding verbal, written and presentation skills.

• Strong ownership, accountability, and attention to detail in all work efforts

• Superior maturity, professionalism, and judgment; ability to excel with minimum supervision.

• Experience with SDLC processes implementing in a variety of project methodologies: waterfall, iterative, SAFe, Agile/Scrum 

• Identify process Improvement opportunities through Gen AI, RPA, Ui Path.