Job: System Engineer ( helpdesk support L1)- in-house support floor walking

Job Type: Permanent

Location: Seymour Street , London, UK – W1H 7LX(5 Days onsite in a week)

Year of experience : 4 years +

Job details:

You must have:

• Excellent people and communication (both verbal and written) skills.
• Can-do attitude with the desire to learn and grow.
• Adaptable and approachable behavior with ability to multi-task
• Ability to work independently and collaboratively in a dynamic team environment.
• Time management and organization skills to effectively manage priorities and deadlines.
• Active Directory for user and computer accounts management (e.g., password reset, unlock accounts)
• Excellent troubleshooting skills on Windows, Office 365, Outlook, SharePoint, OneDrive
• Experience in deploying desktop and mobile hardware e.g. Laptops, Monitors, Peripherals, Deskphones, Tablets
• Basic understanding of wireless and wired networks
• Knowledge of remote access infrastructures like VPN and two factor authentications from users’ perspective

Job responsibility:

• Resolve incidents and requests reported by end users via email, instant message channel, phone, automated ticket queue promptly and efficiently.
• Maintain accurate records of support requests and resolutions in our ticketing system.
• Provide end user device support (laptops, desktops, mobile device)
• Escalate incidents and liaise with respective support teams where applicable.
• Maintain the fixed asset inventory for all IT assets.
• Provide Audio/Video conferencing support.
• Perform staff onboarding/ offboarding.
• Assistance in IT projects
• Hardware/ Software installation and setup
• Provide guidance and training to staff on IT-related topics.
• Adhere to company policies and processes.

Note :From time to time, manual lifting and shifting will be required e.g. moving desktops, monitors, racking up servers and switches etc