ECM Admin

• Experience in OnBase configuration, development. 

• Understands Enterprise Content Management (ECM) / Content Services (CS) best practices, configuration, and deployment. 

• Operational Support - Provides daily support by responding to inquiries, ensuring processes run smoothly, and working to improve the end-user experience. Performs various operational tasks to improve workflow and system functionality.

• Identifying Business Requirements - Determines business requirements and communicates them with specifications, reports, project plans, or other forms of documentation.

• Analysis - Sources, compiles, and interprets business requirements. Performs analysis for accuracy and efficiencies, effectively communicates output.

• Support - provides support to business users inclusive of investigating data discrepancies, reviewing application errors, troubleshooting integration points from upstream and downstream systems, and interacts with vendors when required.  

• Manages and resolves technical issues while providing excellent customer service.   

• May assist in system, application, or product implementation and development. Escalates issues as appropriate.

• Technical Proficiency - Utilizes knowledge to troubleshoot, develop, install, and configure the appropriate software.

• SQL and.NET programming proficiency 

• SDLC Experience 

• Windows server OS  

• System Testing - Evaluates usability through continuous monitoring, testing, and review of function processes. 

• Identifies discrepancies and inefficiencies and assists in implementing recommended enhancements.

• JIRA, MS office, Agile, DocuSign, Documentum, Kofax Capture, PowerShell, SQL, OpenText IDP, ….

Salary Range- $100,000-$120,000 a year

#LI-SP3

#LI-VX1