Must Have Technical/Functional Skills

 • Experience as a ServiceNow ITSM Developer and Implementing Incident Management, Problem Management, Change Management, Knowledge Management, or Service Catalog, Mobile App, Virtual Agent

• Ability to configure ServiceNow ITSM applications in alignment with approved design plans

• Knowledge of unit testing, system integration testing, performance testing, user acceptance testing, or any client-specific testing

• Experience with developing ServiceNow software solutions using JavaScript, Jelly, one or more Web Services, XML, HTML and CSS

• Familiarity with SQL query creation and LDAP Query for connecting to and pulling data from Oracle, MySQL databases and AD respectively

• Worked with and understands the value in creating repeatable processes to design development, test, staging and production environments that are reliable with high availability

• Must be ServiceNow Certified Systems Administrator 

• Should possess knowledge in Agile/Scrum methodology

• Basic knowledge with ITIL/industry standards

• Knowledge of software development lifecycle (SDLC)

Roles & Responsibilities

• Experience as a ServiceNow ITSM Developer and Implementing Incident Management, Problem Management, Change Management, Knowledge Management, or Service Catalog, Mobile App, Virtual Agent

• Ability to configure ServiceNow ITSM applications in alignment with approved design plans

• Knowledge of unit testing, system integration testing, performance testing, user acceptance testing, or any client-specific testing

• Experience with developing ServiceNow software solutions using JavaScript, Jelly, one or more Web Services, XML, HTML and CSS

• Familiarity with SQL query creation and LDAP Query for connecting to and pulling data from Oracle, MySQL databases and AD respectively

• Worked with and understands the value in creating repeatable processes to design development, test, staging and production environments that are reliable with high availability

• Must be ServiceNow Certified Systems Administrator 

• Should possess knowledge in Agile/Scrum methodology

• Basic knowledge with ITIL/industry standards

• Knowledge of software development lifecycle (SDLC)

Generic Managerial Skills, If any

 Behavioral competency

• Effective communication skills with both non-technical and technical audiences (verbal and written)

• Excellent Interpersonal skills to work with the project team members collaboratively

Participate and provide feedback during planning meetings (i.e., pre-iteration, and retrospectives)

Salary Range: $120,000 - $140,000 a Year

TCS Employee Benefits Summary:

Discretionary Annual Incentive.

Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.

Family Support: Maternal & Parental Leaves.

Insurance Options: Auto & Home Insurance, Identity Theft Protection.

Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.

Time Off: Vacation, Time Off, Sick Leave & Holidays.

Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

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