Must Have Technical/Functional Skills

A CSDM (Common Service Data Model) Architect in ServiceNow is a specialized role focused on designing, implementing, and maintaining the CMDB (Configuration Management Database) and related ServiceNow components within an organization

Designing and Implementing the CMDB:

This includes defining data models, establishing relationships between configuration items (CIs), and ensuring data accuracy and completeness. 

Developing Integration Strategies:

Working with various systems and data sources to integrate data into the CMDB, ensuring seamless data flow and synchronization. 

Defining Governance and Operational Methodologies:

Establishing processes for managing the CMDB, including data quality, access control, and change management. 

Providing Technical Leadership and Guidance:

Offering expertise on ServiceNow platform capabilities, particularly in areas like CMDB, ITSM, and ITOM. 

Collaborating with Stakeholders:

Working with business leaders, IT teams, and other stakeholders to understand their needs and translate them into technical solutions. 

Staying Up-to-Date on ServiceNow Advancements:

Continuously learning about new features, functionalities, and best practices within the ServiceNow platform. 

Mentoring and Coaching:

Guiding junior team members on CMDB design, implementation, and best practices. 

Ensuring Alignment with Business Goals:

Ensuring that the CMDB and related ServiceNow solutions align with the organization's overall business strategies and objectives.

Roles & Responsibilities

Skills and Qualifications:

• Strong understanding of ServiceNow platform capabilities, particularly in CMDB, ITSM, and ITOM.

• Experience with data modeling, data integration, and database design.

• Knowledge of ITIL framework and best practices.

• Excellent communication and collaboration skills.

• Ability to work independently and as part of a team.

• Experience with Agile development methodologies.

• Experience with scripting languages (e.g., JavaScript, Python) is a plus. 

Key Responsibilities of a CSDM Architect:

Designing and Implementing the CMDB:

This includes defining data models, establishing relationships between configuration items (CIs), and ensuring data accuracy and completeness. 

Developing Integration Strategies:

Working with various systems and data sources to integrate data into the CMDB, ensuring seamless data flow and synchronization. 

Defining Governance and Operational Methodologies:

Establishing processes for managing the CMDB, including data quality, access control, and change management. 

Providing Technical Leadership and Guidance:

Offering expertise on ServiceNow platform capabilities, particularly in areas like CMDB, ITSM, and ITOM. 

Collaborating with Stakeholders:

Working with business leaders, IT teams, and other stakeholders to understand their needs and translate them into technical solutions. 

Staying Up-to-Date on ServiceNow Advancements:

Continuously learning about new features, functionalities, and best practices within the ServiceNow platform. 

Mentoring and Coaching:

Guiding junior team members on CMDB design, implementation, and best practices. 

Ensuring Alignment with Business Goals:

Ensuring that the CMDB and related ServiceNow solutions align with the organization's overall business strategies and objectives. 

Generic Managerial Skills:

• Create and execute development plans as appropriate to meet changing needs and requirements.

• Good Communication and presentation skills, Client handling

• Thought leadership – Steer the team towards success by creating a trust environment.

• Good at creating required information for Reporting and Dashboards

Salary Range: $120,000-$160,000 a year