Tech Mahindra
HYDERABAD, India
Salary : 15,500 - 19000
A Salesforce Field Service Lightning (FSL) Developer designs, builds, and maintains custom FSL solutions within the Salesforce ecosystem, focusing on field service operations like scheduling, work order management, and mobile customizations. They utilize Salesforce technologies like Apex, Visualforce, and Lightning Web Components to create and customize FSL features.
Key Responsibilities:
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Development and Customization:Develop custom applications, objects, and components using Apex, Visualforce, and Lightning Web Components.
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Field Service Configuration:Configure and customize FSL components like Service Territories, Work Types, Work Orders, Service Appointments, and Resources.
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Integration:Integrate FSL with other systems like CRM and ERP platforms, ensuring data flow and process automation.
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Scheduling and Optimization:Develop solutions to optimize resource scheduling and dispatching based on technician availability, skills, and location.
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Mobile Customization:Customize and enhance the FSL mobile application for field service technicians.
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Data Management:Develop custom reports and dashboards to analyze field service operations and performance.
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Troubleshooting and Support:Identify and troubleshoot issues related to FSL implementations and applications.
Skills and Qualifications:
- Strong knowledge of Salesforce Field Service Lightning (FSL).
- Experience with Apex, Visualforce, and Lightning Web Components.
- Familiarity with Salesforce data model, including custom objects, fields, and relationships.
- Experience with Salesforce configuration, including Work Orders, Service Appointments, and Service Resources.
- Experience with FSL Scheduling Optimization and mobile application customizations.
- Ability to work with business stakeholders to understand and document requirements.
- Familiarity with Salesforce best practices.
- Experience with FSL integration and configuration.