Tata Consultancy Services
San Antonio, United States
Salary : 15,500 - 19000
TCS, a global leader in IT services, consulting, and business solutions, leverages technology for business transformation and helps catalyze change.
As a Customer Service Representative; the associate has to handle inbound calls from the customer or do an outbound call within guidelines/goals established by the client and management. This position requires good communication skills; the ability to effectively handle information requests, compliments and complaints with a positive attitude and attention to details.
Responsibilities:
· Facilitate the Property and Casualty members by answering inbound calls, emails, and other contacts from the members
· Make outbound calls (if required) to confirm the information or for member authorization
· Apply knowledge of personal lines to assist member to bind policies, coverage provision, payments, and renewals for insurance product
· Provide response to members on call using the tools and resources available to support
· Set up reminders and follow up with customer on timely manner
· Follow the compliance and regulatory requirement when handling the members
· Maintain Property and Casualty (P&C) License
Qualification Required
· High School Diploma or GED equivalent
· Min 1 year of customer service experience
· Active Property and Casualty (P&C) producer License
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TCS Employee Benefits Summary:
• Discretionary Annual Incentive.
• Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
• Family Support: Maternal & Parental Leaves.
• Insurance Options: Auto & Home Insurance, Identity Theft Protection.
• Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
• Time Off: Vacation, Time Off, Sick Leave & Holidays.
• Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
Salary Range: $45,000 - $55,000 per year