Tata Consultancy Services
San Antonio, United States
Salary : 15,500 - 19000
Production Support Engineer
Must Have Technical/Functional Skills-
.Net, AWS, Python, Java, Angular, with Production support experience, Strong SQL and AI knowledge as Mandatory
Roles & Responsibilities-
• Incident management, Detecting, responding to, and resolving incidents with minimal impact on users.
• Diagnosing and resolving complex application and system issues.
• Identifying and resolving the underlying reasons for a system or product failure.
• Support during Outages and Scheduled Downtimes.
• Using monitoring and alerting tools to detect and respond to issues before they impact users.
• Initiated, Moderated, High Severity Bridge calls for any High severity issues for online banking and mobile banking.
• Monitor the ticketing tool and respond accordingly within agreed SLAs.
• Managed Services IT Infrastructure Operations Support.
• Monitor performance and maintain systems according to requirements.
• Perform proactive monitoring of Servers – Automating the monitoring and health checks.
Salary Range- $110,000-$130,000 a year
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