Design Researcher

• Experience in design research in an international setting

• 6+ years’ experience

• A genuine interest in UX research, software design and development

• Knowledge of accessibility standards

• Knowledge of UX research and design tools like Sketch, InDesign, Figma etc.

• Previous experience with CAQDAS (Computer-Aided Qualitative-Data-Analysis software, creating screeners and recruiting participants is a plus

• Previous experience creating training materials (written, video, etc.) is a plus

Roles & Responsibilities

• Facilitate usability testing session following best practices

• Conduct user interviews following best practices

• Create common research related documents such as screeners, interview guides, test scripts

• Take notes from interviews when not conducting the interview

• Combine different types of metrics (perception, descriptive, outcome) to form a journey level understanding of CX

• Analyze, code and synthesize qual data through thematic analysis techniques such as affinity mapping

• Disseminate research findings across the wider teams through suitable methods such as reports / one pagers / insights blogs / debrief sessions. (generally, be able to pass on the customer empathy amongst the wider team and stakeholders)

• Present and explain findings to key business stakeholders, product owners and the UX team

• Map findings to research goals

• Produce common deliverables from research including journey maps, personas, problem statement/ POV statements for ideation

• Write and/or proofread research findings reports

Salary Range- $120,000-$150,000 a year

#LI-NR3