Tata Consultancy Services
Menomonee Falls, United States
Salary : 15,500 - 19000
Genesys Developer
• Minimum 3 years of experience in contact center related technologies and experience in Genesys Cloud CX
• Experience in working on different contact center technologies as below will be an added advantage:
o IVR, Bots, Routing, CTI, Agent Desktop, Dialers, Live Chat, WFM
o Migration to Genesys cloud contact center
o Genesys API's and integration with 3rd party solutions and CRM's
• Excellent communication and inter-personal skills
• Working on Genesys Cloud CX.
• Migrating contact centers to Genesys Cloud CX. Will be Hands on Genesys Cloud enablement, configuration, and support.
• Will be required to design and construct call flows.
• Design and deliver IVR and bots (Genesys Dialog Engine and 3rd party bot platform such as Google Dialog flow, Amazon Lex, etc.)
• Genesys API's and integration with 3rd party solutions and CRMs like Salesforce etc.
• work with adjunct solutions like WFM, Dialers, Recording etc.
• Interface with required teams, OEMs, vendors to achieve desirable goals.
• Would be required to work with other contact center platforms (Avaya, CISCO etc.)
Salary Range- $90,000-$115,000 a year
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