Tata Consultancy Services
Louisville, United States
Salary : 15,500 - 19000
Roles & Responsibilities
Key Responsibilities:
• Manages service request lifecycle
• Prioritize and assign the service requests through use of DevOps software
• Tracks & requests the fulfillment process
• Ensures timely resolution of requests
• Engages with stakeholders for request updates
Qualifications
• Proven experience in service request management or IT service management.
• Strong understanding of Kanban methodologies and Agile principles. Must have or receive Kanban certification within 3 months of employment.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively in a team-oriented environment.
• Strong problem-solving skills and attention to detail.
• ADO, Jira, or other DevOps software experience
• Ability to work without constant direction
Nice to Have
• Technical experience or experience in IT environment
• User Story/Task creation experience•
Salary Range: $90,000-$120,000 a year
TCS Employee Benefits Summary:
Discretionary Annual Incentive.
Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
Family Support: Maternal & Parental Leaves.
Insurance Options: Auto & Home Insurance, Identity Theft Protection.
Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
Time Off: Vacation, Time Off, Sick Leave & Holidays.
Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
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