Tata Consultancy Services
Atlanta, United States
Salary : 15,500 - 19000
- 5+ years of experience in managing mac devices in a large scale environment.
- Proven experience in managing and supporting Mac devices in an enterprise environment.
- Proficiency with Mac management tools such as Jamf Pro and Apple Business Manager.
- Strong understanding of macOS operating system, configuration, and security.
- Experience with scripting languages such as Bash, Python, or AppleScript.
- Patching and Application packaging as per organization requirements for mac devices.
- Familiarity with configuration management databases (CMDB) and IT service management (ITSM) tools
- Experience with mobile device management (MDM) solutions
- Knowledge of network protocols and security practices.
- Experience with integration of Mac devices in a mixed OS environment (Windows/Linux).
- Excellent problem-solving ,root cause analysis and troubleshooting skills.
- Strong communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Certification in Apple Certified Support Professional (ACSP) or Apple Certified IT Professional (ACITP) is preferred.
Roles & Responsibilities:
- Design and implement standard configurations for Mac devices in line with organizational policies and security standards.
- Deploy and manage Mac devices using tools like Jamf Pro and Apple Business Manager.
- Ensure seamless integration of new devices into the existing infrastructure.
- Package, deploy, and update software applications on Mac devices.
- Utilize software packaging tools and deployment scripts to streamline application distribution.
- Manage licenses and ensure compliance with software agreements.
- Maintain accurate records of all Mac devices, including hardware, software, and peripheral inventories.
- Track device lifecycle, from procurement through disposal, ensuring proper documentation and compliance.
- Implement and manage security measures to protect Mac devices, including antivirus, encryption, and endpoint protection tools.
- Conduct regular security assessments and vulnerability scans on Mac endpoints.
- Regularly deploy security patches and updates to Mac devices.
- Monitor patch compliance and generate reports to ensure all systems are up-to-date and secure.
- Implement and manage encryption solutions (FileVault) to ensure data protection.
- Ready to adapt to changes in new technology and work in new MDM solutions
- Develop and maintain data backup and recovery procedures for Mac devices.
- Provide Tier 2 and Tier 3 support for Mac-related hardware and software issues.
- Diagnose and resolve complex technical problems, escalating to vendors when necessary.
- Create and maintain detailed documentation for Mac configurations, procedures, and troubleshooting guides.
- Conduct training sessions and provide user support on Mac best practices and security.
- Develop and maintain automation scripts to streamline Mac device management tasks.
- Utilize languages such as Bash, Python, or AppleScript for scripting automation.
- Identify repetitive tasks and create automated solutions to enhance efficiency and accuracy.
- Implement and maintain automated workflows for software deployment, configuration management, and device monitoring.
- Collaborate with IT teams, security teams, and other stakeholders to ensure seamless Mac device integration.
- Provide technical expertise and guidance in cross-functional projects related to Mac devices.
- Lead or participate in projects related to Mac device deployment, upgrades, and migrations.
- Manage project timelines, resources, and deliverables to ensure successful completion.
- Stay updated with the latest trends, technologies, and best practices in Mac management.
- Solicit feedback from end-users and stakeholders to identify areas for improvement.
- Innovate and implement new solutions to improve the Mac user experience and operational efficiency.
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Salary Range - $90,000-$135,000 a year